Process of FirstStep™
(APPLICABLE IN MUMBAI METROPOLITAN REGION ONLY)

STEP 1: SMS NEOGEN to 9321432584 at the time of Delivery

STEP 2: OUR CALL CENTRE WILL CONTACT YOU WITHIN 24 HRS. THEY WILL NOTE DOWN YOUR CONTACT INFO AND DETAILS OF PATIENT

STEP 3: OUR TECHNICIAN WILL BRING A KIT WITH HIM TO THE SAID CLINIC

STEP 4: IN CASE YOUR DOCTOR HAS ALREADY COLLECTED THE SAMPLE, THE TECHNICIAN WILL REPLACE THE USED KIT AND BRING IN THE SAMPLE WITH HIM AFTER DULY FILLING THE FORM ELSE THE TECHNICIAN WILL COLLECT THE SAMPLE THEMSELVES

STEP 5: THE TECHNICIAN WILL COLLECT THE PAYMENT AS MENTIONED

STEP 6: THE KIT WILL BE COURIERED TO NEOGEN LABS, BANGALORE WITHIN 24-48 HRS

STEP 7: THE RESULTS WILL BE AVAILABLE WITHIN 3-4 DAYS OF COLLECTING THE SAMPLE (Days of Processing Samples)

STEP 8: THE RESULTS WILL BE COMMUNICATED TO YOU/DOCTOR

STEP 9: IN CASE THERE IS ANY PROBLEM THE ABNORMAL RESULTS ALONG WITH THE COMPLETE INFORMATION OF THE PROBLEM WILL BE COMMUNICATED TO YOU/DOCTOR

STEP 10: IF RECONFIRMATION IS DESIRED BY NEOGEN LABS THEN ANOTHER SAMPLE WILL BE COLLECTED BY US AT NO EXTRA COST